Wendel's German Bakery & Bistro

Terms and Conditions

1. The Membership Card is valid at all Wendel’s branches and is not transferable.
2. Please present the Membership Card before ordering to enjoy the benefits of the membership.
3. If found, please return the Card to any of our branch.
4. NT$100 handling charge for reissuance of this Card.
5. For more information please visit our website: http://www.wendels-bistro.com
6. Consumptions generated from special packages, ie. Caterings, Functions, Banquets, Weddings and Wedding Cookies shall not be transferred to Membership Bonus Points.
7. Consumptions settled by vouchers or coupons shall not be transferred to Membership Bonus Points.
8. We reserve the right to alter or terminate the services of membership.
Customer Service Hotline: 02-2834-5009

How to Store your Sweet & Savoy bread from Wendel's?

Sweet & Savory Bread
Keep in the fridge and finish your bread within 2 days .
for more detailed information please check our website or ask our staffs

Tips

  • It's okay if you don't have any oven or toaster. You can put your bread in automatic cooker & steamer without adding any water.

  • Do not put your bread in the microwave or it will become first very soft and then stiff and dry.

Wendel's bakery products are all 100% natural.
We do not add any addictives and preservatives.
Please follow the instruction above to ensure the good quality of your bread.

How to Store your Traditional Loafs & Crisp Rolls?

Traditional Loafs and Crisp Rolls
Step 1
Don't store your bread in the fridge. It will get stale easily. Please store it in the freezer in an air tight Freezer bag in small portions. It can be stored for 4 weeks.
 
when you like to eat it…

Step 2
For sliced bread, please put it in the toaster. We don’t recommend the oven for it will dry out very easily.

For whole bread loafs, if you like them crispy after defrosting them, you can bake it in a preheated oven at 200 degree for about 5 mins.

Wendel's bakery products are all 100% natural.
We do not add any addictives and preservatives.
Please follow the instruction above to ensure the good quality of your bread.

 

Notification for exclusive offers

Notifications for exclusive offers, seasonal specials, new product launches, product tasting events, etc. will be sent to members. Please provide and update your cell phone number and email address to ensure that all the messages will reach you.

Member birthday gift

❶Members who celebrate their birthdays at Wendel’s will receive a 10% discount on any of Wendel’s 6-inch/ 8-inch cakes.
❷Members who dine in at Wendel’s Bistro/ who get 15% off on take-away meals will be granted with a 6-inch cake.【with the amount of consumption over NT$3,000 after all discounts】【3 days prior to the occurrence of dine-in reservation/ of the order for takeaway】

How to redeem bonus points?

Please present the Card before checking-out. Bonus points accumulated can be redeemed for the products listed in the announcement the next time you purchase at Wendel's.

NT $1 = 1 bonus point

Please present the Membership Card to enjoy the benefits of Membership (online orders not included).
NT$1 = 1 bonus point. All points accumulated will be expired on 12/31 the next year.

I've canceled my order, can I get my bonus points back?

We will need around 1-2 business days. 

When will I receive bonus points?

After we've confirmed your order and when we've reiceved your order! 

How to change the delivery or pick up date for my order?

Please go to "Contact Us" at the bottom of our webpage and send us your request !

I want to track my package.

Wendel's Online Shop cooperates with Black Cat. Please call 412-8888 (add 02 if you are using a cell phone) to track your package. 

How to enjoy a frozen party cake?

After you receive your frozen cake, we suggest you put the cake in the fridge over night or in room temperature for at least two hour before enjoy the cake. 

Why can't I click Frozen Delivery during check out?

It is possible that your shopping bag contains items that cannot be shipped by frozen delivery.

Why can't I click Chill Delivery during check out?

It is possible that your shopping bag contains items that can only be shipped by frozen delivery.  

Why can't I click Ambient Delivery during check out?

It is possible that your shopping bag contains items that can only be shipped by chill or frozen.

I can't not choose delivery/ pick-up date.

Please confirm you had already chosen your shipping method! 

I didn't receive any vertification letter.

If you've waited over 5 minutes and did not recieve any vertification letter, it might be possible that your mail server doesn't like us.=(
But if you would still like to be one of our insiders, feel free to leave your account (cell phone number), and name to our Inquiry. 
We will fix it ASAP. 

Wendel's Account

Bank Account:
Sunny Bank, Lanya Branch
Account No.: 00942-001881-3
Account Name: Wendel's German Bakery & Bistro

How to use bonus points?

Wendel's Bonus Points Equals Cash!

How to earn Bonus Points?
Get 10 Bonus Point for every $ 200 spent in our Online Boutique!  

What does 1 Bonus Point Stands For?
1 Bonus Points Equals $ 1! 

How to check how many Bonus Points I have?
Login to your account, and everything is there! 

Beside by purchasing Wendel's Goddies to earn bonus points, how can I get more?
Write down reviews for our products, join our online events or fill in our survey to earn more! We also will prepare bonus points for birthday girls and boys! 

Remarks:
1. If any returns occurs, we will deduct the bonus points that comes with the order.
2. Bonus Points are not available in our branches.

Can I pick up my order at any of Wendel's branches?

Of Course!
You sure can pick up your order at any of our branches without extra shipping fee.
Please remember to select your pick up date and time, also the branch you would like to pick up when you check out. 

Can my order be shipped to other island in the Taiwan Area?

An item through www.wendels-bakery.com we can ship to virtually any address in Taiwan. Note that there are restrictions on some products, and that some products cannot be shipped, so be sure to check with us if we are able to ship your product. Some products can be shipped only conditional. Ask our shop for further details on which products can be shipped easy.

What are the shipping methods and the shipping fee?

Estimated Delivery Time (Due to the alert of COVID-19, shipping company will adjust the actual delivery date & time of shipment at times.):
Standard/ Chill/ Frozen Shipment would be shipped on the 04th day. (ordering day excluded)
e.g., Under normal conditions, if the payment of order is done on Jan. 01st with the shipping ways of Standard, Chill or Frozen Delivery, Wendel’s will ship the order on Jan. 05th. The shipments of goods will be received by the recipient on Jan. 06th.
In-store Pickup in 4 working days:
e.g., Under normal conditions, if the payment of order is done on Jan. 01st with the shipping way of In-store Pickup, the shipments of goods will be ready for in-store pickup on Jan. 05th.
In case of any urgent orders within 4 days, please call 02-2834-5009#111 from 9 am to 5 pm every day except Sundays & Mondays.

Shipping Fee Info:
❶Standard Shipping Costs: $ 160【To ensure the overall quality of service, Wendel’s will suspend the standard shipping.】
❷Chill/ Frozen Shipping Costs: $ 240
❸In-store Pickup: Free of Shipping 
❹Free Shipping for Deliverable Items with One-time Purchase in Amounts of over $2,000

 

Can I modify my order once it is sent out?

If your order status is Processing, you would not be able to modify your order. 
If your order status is "Order Recieved", then you would be to change your order. 

or if you have any questions, let us know shop@wendels-bistro.com or 02-2834*5009*111

    How can I view the status of my order?

    Step 1:
    Login to your account. 

    Setp 2:
    Click on History Order, and you can check your order status!

    What are the payment method?

    We offer the following payment method: 
    ❶ Credit Card (Visa/ Master Card/ JCB/ UnionPay)
    ❷ ATM Online
    ❸ Convenience Store Code
    ❹ Virtual Account

    I forget my registered email address.

    Please call 02-2834-5009#111 and let us know your account info with mobile number, we will assist you to confirm & verify the email address used for registration on Wendel’s Official Website. The customer service exclusive for online shop will be available from 9 am to 5 pm every day except Sundays and Mondays.

    How to be a Wendeler?

    Step 1
    Your cell phone number is your account number! (Easy to remember right?) 
    Fill in your basic info then press register.

    Step 2
    Go to your registered email, press the vertification letter from our website, and tada!, from now on you are one of us and get bonus points for every purchase!

    Remarks:
    Be aware that your cell phone number can be only used once.
    Therefore, if you changed your number, or if you have any questions, please call 02-2834-5009*111。

    Contact Us
    FAQ
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